Refund Policy
What happens if you want your money back.
1. Our refund promise
You can request a full refund within 14 days of any payment, whether it is a first purchase, a one-time licence or a subscription renewal. We don't need a detailed reason.
2. How to ask
- Reply to your Lemon Squeezy receipt email, or
- Email us at luisrene@mediainmultiplatform.com with your order number and the email used to buy.
We aim to answer within 2 business days.
3. How you get your money
Lemon Squeezy, as merchant of record, issues the refund to your original payment method. After approval, your bank can take several business days to show it. Taxes charged on the order are refunded together with the payment.
4. Subscriptions
You can cancel any time with the “Manage subscription” link in your receipt. Cancelling stops future charges and your access continues until the end of the period you paid for. Refunds outside the 14-day window are not normally given for time already used, but write to us if something went wrong and we will look at it fairly.
5. When refunds may be refused
We may refuse a refund when there is evidence of fraud, repeated refund abuse or a breach of our Terms of Service, such as sharing a licence key. Refunding a purchase ends the licence for it.
6. Problems with the software
If the Software doesn't work as described, contact us first. We will try to fix the problem, and if we can't, you can have a refund even after the usual window.
7. Chargebacks
Please contact us before opening a dispute with your bank. We can usually solve it faster, and Lemon Squeezy's Buyer Terms ask you to contact them first as well.
8. Contact
Media in Multiplatform ·
luisrene@mediainmultiplatform.com